5-Day Return Policy
We strive for your ultimate satisfaction. If you're not pleased with your order, we ask that you get in touch with us as soon as possible by phone or e-mail. If the item was damaged, incorrect or defective upon receiving the shipment, we will do our best to correct the issue at our expense.
To qualify for a refund, the item must be in the exact same, brand-new condition it was received, including the original packaging, plus any accessories, parts, and paperwork that came with the item. We cannot accept opened and used bottles of ink, ink cartridges, used notebooks, engraved pens or pen cleaning supplies.
Please understand that you will be responsible for the shipping costs on preferential returns. If the order qualified for free shipping, a $4.95 shipping charge will be deducted from the refund amount for first class, $8.95 if the package was shipped by priority.
When you receive any new fountain pen, we recommend to inspect it thoroughly and dip the pen in some washable ink to test it. Any pens that have been inked and used will incur a 15% restocking fee for preferential returns.
Free items or free gifts with purchase cannot be replaced or refunded. If an order is returned without the free items, the cost of the items will be deducted from the refund amount.
Approval of all returns is subject to the discretion of Goldspot Pens, who reserves the right to decline refund requests if the product has been improperly used, damaged, modified or is otherwise unable to be resold.